AtΒ Velza Collection, we aim to deliver your favourite jewellery safely and quickly to your doorstep.
π Free Shipping
We currently offer Free Shipping across India on eligible orders.
π¦ Order Processing
Once your order is successfully placed, we carefully verify, pack and dispatch it.
Orders are generally processed within 1β2 business days.
π Delivery Time
Most orders are delivered within approximately 4β5 business days after dispatch.
Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays or other circumstances beyond our control.
π Order Tracking
Once your order is dispatched, tracking details may be shared with you through your registered mobile number, email or other available communication channels.
You can use the tracking details to follow your shipment.
β οΈ Important
Please make sure that your:
- Name
- Mobile number
- Complete delivery address
- Pincode
are entered correctly while placing your order.
Velza Collection is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.
π¦ At the Time of Delivery
We strongly recommend checking the outer package before accepting the delivery.
Most importantly, please record a continuous unboxing/opening video while opening your parcel.
This video may be required if you receive a damaged, broken, missing or incorrect product.