Refund Policy

At Velza Collection, we carefully inspect and pack every order before dispatch.

If you receive a damaged, defective, broken or incorrect product, please contact us within 7 days of delivery.

Refund Eligibility

A refund may be considered when:

  • The product received is damaged
  • The product is defective
  • The wrong product was delivered
  • An eligible item is missing from the package

Unboxing Video Requirement

A complete and continuous unboxing video is mandatory for damage, breakage, missing-item or wrong-product claims.

The video should begin before opening the parcel and clearly show the complete opening process.

Without a valid unboxing video, a refund or replacement request may not be accepted.

Refund Process

Once we receive your request, our team will review:

  • Order details
  • Product photographs
  • Unboxing video
  • Product condition
  • Other relevant information

If the claim is approved, the refund will be processed according to the applicable payment method and refund process.

Important

Refund approval is subject to verification.

If the product has been used, altered, damaged after delivery, or returned without the required packaging/evidence, the refund request may not be accepted.

5. Terms & Conditions

Terms & Conditions

Welcome to Velza Collection.

By accessing or purchasing from our website, you agree to the following Terms & Conditions.

1. Product Information

We make reasonable efforts to display product images, descriptions, colours and specifications accurately.

However, slight differences may occur due to:

  • Screen/display settings
  • Photography and lighting
  • Manufacturing or finishing variations

2. Product Pricing

Product prices, discounts, offers and availability may change from time to time without prior notice.

The applicable price at the time of placing your order will generally be considered for that order, subject to any obvious pricing errors.

3. Orders

After placing an order, you may receive an order confirmation.

Velza Collection reserves the right to cancel an order in circumstances such as:

  • Product unavailability
  • Incorrect pricing
  • Incorrect product information
  • Suspected fraudulent activity
  • Other operational reasons

If an order is cancelled after payment, any eligible amount paid will be refunded through the applicable payment process.

4. Cash on Delivery

COD may be available for eligible locations and orders.

Availability of COD may depend on your delivery location and other operational factors.